Membership Lead; Membership Engagement III

Membership Lead (Membership Engagement III)

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The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

We have an awesome opportunity for the critical position of Lead Member Engagement Representative. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals.

You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

$22.00 - $24.20/hour DOE

• Develop positive relationships with members and participants and provide motivational support and guidance focusing on the needs of the member.
• Conduct membership interviews, enroll new members and process member applications, including performing data entry.
• Assist members and participants with program registration, answer inquiries, including member concerns and provide information on YMCA membership and programs. Refer members as appropriate to programs and/or staff based on member goals/interests.
• Balance and complete reports for financial transactions.
• Provide guidance/mentoring to Member Engagement team as needed.
• Circulate throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitor, report and address mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provide guidance and support for assigned at-risk members and accurately maintain related records.
• Conduct follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourage member involvement and identify potential volunteers and assist with Annual Campaign.
• Attend staff meetings and trainings as required.
• Other duties as assigned.

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

• CPR and First Aid Certification.
• Six months of supervisory/leadership experience (sales, retail, reception, customer service, etc.).
• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

Branch operational hours that may include mornings, evenings, and weekends.

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high…