Guest Services & Point of Sale Specialist

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history.

Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store at Bellevue Square is seeking a full-time Guest Services & Point of Sale Specialist.

The Guest Services & Point of Sale Specialist enhances the client experience and supports store productivity by providing accurate transaction processing, polished guest service, and responsive after-sale support. As a key customer touchpoint, this position helps ensure each guest receives a seamless, personalized experience that reflects the luxury standards of Ben Bridge Jeweler.

This role combines point-of-sale expertise, client issue resolution, sales and administrative support, luxury presentation, and coordination of service requests. Success requires sound judgment, discretion, accuracy, a strong service mindset, and the ability to manage multiple priorities in a fast-paced retail environment.

• Accurately process sales transactions, payments, financing applications, returns, exchanges, gift cards, promotional transactions, and special orders in accordance with company policies and authorization requirements.
• Balance cash, credit card, and other tender types; complete required reconciliations and promptly research or elevate variances.
• Protect client and payment information and follow established fraud-prevention, loss-prevention, privacy, and merchandise-security procedures.
• Support store opening, closing, and end-of-day transaction procedures as assigned.

• Welcome guests, assess needs, and connect them with the appropriate sales or service team member while maintaining a warm and professional environment.
• Deliver an efficient and personalized checkout experience and ensure each client departs feeling valued and appreciated.
• Respond to guest questions, feedback, and concerns with urgency and ownership; resolve routine issues within established guidelines and elevate exceptions appropriately.
• Professionally manage incoming calls, messages, appointment requests, and general inquiries across available communication channels.
• Support hospitality standards by offering refreshments, anticipating guest needs, and maintaining comfort and presentation in client-facing areas.

• Coordinate post-sale requests, delivery updates, special orders, warranty questions, service inquiries, and client pickup arrangements.
• Assist with jewelry and watch repair intake, documentation, status tracking, quality handoff, and customer communication.
• Maintain accurate service records and provide timely follow-up so clients understand next steps, timing, and resolution status.
• Take ownership of assigned client requests through completion and communicate recurring concerns or process gaps to store leadership.

• Prepare luxury gift packaging and purchase presentation that meet brand standards for gifting, special occasions, and milestone celebrations.
• Verify that client pickups, special orders, repairs, and related documentation are complete and ready before release to the client.
• Maintain gift-wrap, packaging, hospitality, and point-of-sale supplies at appropriate levels.

• Maintain accurate client profiles, preferences, activity, and follow-up information in CRM and other designated systems.
• Support sales associates with appointment scheduling, client outreach, event preparation, and administrative tasks that increase selling time and improve service continuity.
• Prepare reports, documentation, correspondence, and transaction or service records as requested by store leadership.
• Maintain discretion and confidentiality when handling client, payment, financing, and business information.

• Assist with merchandise transfers, inventory documentation, client pickups, shipping or delivery coordination, and operational paperwork within assigned authority.
• Maintain organized POS stations, service areas, customer pickup areas, files, and back-of-house supplies.
• Support…