Part-time Clinic Coordinator

• 403b with employer match

Non-Exempt role - Starting Range: $25.00-$28.00/hour

The Clinic Coordinator is responsible for providing cordial, compassionate, quality support to all clients, staff, and volunteers. There is a focus on general clerical duties including data entry, intake/release of patients, and scheduling appointments for a multi-doctor office. General communication duties include phone calls, emails, and other digital platforms. The ideal candidate for this position should be passionate about preserving and strengthening the human-animal bond.

They should be compassionate, willing to share information freely, and enjoy connecting with people and animals alike.

• Handle the primary functions of the reception department, including booking spay/neuter appointments, spay/neuter intake and discharge, community clinic intake and discharge, rendering payment and invoicing clients, assisting with external referrals, data entry and post-adoption or post-surgery medical concerns.
• Maintain the database for clients receiving advanced medical care and regularly communicate with these clients on appointments, medications, and other support needed.
• Support offsite Community Clinics, including gathering supplies, attending events, working with clients, and data entry.
• Support overall function and efficiency of the community and shelter clinics through prompt and concise communication, referrals, filling medications, cleaning, stocking, and organizing.
  • Answer incoming calls to the department, greet visitors and return voicemail and email messages promptly and professionally
  • Provide courteous educational and accurate information regarding animal care and behavior, Seattle Humane’s services and programs and agency referrals
  • Triage incoming case requests to help determine appropriate resources and order of priority
  • Facilitate access to veterinary care through the wellness clinic, spay/neuter clinics, or referrals to income-qualified individuals and income-qualified individuals that may be experiencing crisis
  • Work closely with internal outreach programs (Pets for Life & Pet Resource Center) to provide services
• Maintain reception area and perimeter with respect to appearance and operations
  • Restock office supplies, forms and handouts
  • Ensure the proper care and maintenance of phone and computer systems and credit card machine
  • Ensure that staff and public areas are clean and orderly
  • Adhere to files and records retention policy and procedures.
• Answer questions, respond to requests from other teams, and always represent Seattle Humane in a professional and courteous manner
• Provide quality service to customers, volunteers and staff, recognizing their individual contribution to the success of our organization
• Follow all safety guidelines to ensure a safe work environment
• Balance Veterinary Services till daily and ensures payment is received accurately and promptly for services rendered
• Reports any health, behavior, safety or security concerns to Veterinary Services leadership in a timely manner
• Perform other duties as assigned

• Veterinary Assistant duties as needed, including:
  • Animal handling and restraint
  • Pet owner interviews and history gathering
  • Filling prescriptions
  • Vaccinations
• Train veterinary staff in public facing and administrative tasks
• Support other departments, staff and volunteers

May be called upon to assist/instruct volunteers assigned to the department.

• Daily verbal and written communication with customers, staff and volunteers over the phone, direct contact, email or fax
• Ability to communicate effectively with people from diverse backgrounds
• Friendly, approachable, service-oriented