Night Auditor InterContinental Hotel

Overview

We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Audit Clerk will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.

• Assist and oversee all front desk and audit functions, on the overnight shifts.
• Balance Food & Beverage outlets and post front office accounts.
• Distribute daily reports and other requested documents.
• Follow checklists to ensure all duties are completed; sign and date each checklist nightly.
• Collaborate with staff to resolve guest requests and inquiries.
• Handle guest check-ins, check-outs, and address any issues or concerns.
• Communicate effectively with bell staff, drivers, and housekeeping.
• Manage house/cash bank and deposit keys.
• Obtain and verify essential guest information, ensuring accuracy and completeness of records.
• Assign guest rooms according to reservation requirements.
• Maintain and update the Front Desk logbook.
• Check for guest mail or messages and ensure delivery.
• Inquire about guest satisfaction and listen attentively to comments.
• Thank guests for their stay and assist with future reservations.
• Oversee the issuance of department keys and maintain a corresponding log.
• Ensure timely delivery of wake-up calls and express checkout bills.
• Be knowledgeable about hotel emergency procedures.
• Adhere to all hotel policies and procedures, including any changes.
• Perform reasonable tasks as requested by management.
• Maintain computerized hotel systems.
• Handle major guest complaints and disturbances.
• Provide training, guidance, and advice to night employees.
• Cover shifts for sick or absent employees.
• Request and manage inventory of supplies for audit staff.
• Report any discrepancies (physical, financial, or personal) to management.
• Provide in-room dining services if needed.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
• Experience:
  
  At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.
• Prior systems:
  Opera knowledge preferred but not required.
• Skills and Abilities:
• Good working knowledge of hospitality accounting systems.
• Ability to read, write, and speak English effectively.
• Sound judgment and decision-making skills.
• All employees must maintain a neat, clean, and well-groomed appearance.
• The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.
• Must be able to obtain a valid WA Food Handler’s card within 30 days.

The compensation for this position is $26.00/Hr.

- $26.00/Hr. based on qualifications and experience.

Pyramid Global Hospitality offers a comprehensive benefits program including health insurance, retirement plans, paid time off, and employee discounts. Details are outlined in the full job posting.

Location:

Inter Continental Seattle Bellevue, within Pyramid Global Hospitality, Bellevue, WA.