Cafe​/Catering Account Manager

Cafe / Catering Account Manager

Sifted – a workplace food partner founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality.

We have evolved into a nationwide food platform that supports culture, community, and carbon‑conscious choices across hundreds of companies.

Our team is a mix of hospitality professionals, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity‑filled careers in hospitality.

• Creative Freedom:
  Everyone contributes ideas and shapes the future of our service.
• Hospitality‑Driven:
  No matter your role, you’re in service to someone — and that matters.
• Career Growth:
  We invest in internal mobility, mentorship, and hands‑on learning.
• People First:
  We support flexible work, celebrate wins, and lead with empathy.
• Real Impact:
  Every day, your work reduces waste, improves lives, and connects people through food.

Sifted seeks an energetic, detail‑oriented Account Manager to serve as the on‑site liaison for our biggest client in the Seattle area. You will launch and manage the entire account, ensuring a seamless experience across multiple distinctive service lines within the onsite eatery. Your responsibilities include building and maintaining a strong client relationship, managing the front‑of‑house team, keeping spending within budget, and providing regular performance updates to our client.

This position requires a reliable vehicle, valid driver’s license and auto insurance.

• Serve as the sole point of contact for our onsite eatery client, fostering a long‑term relationship built on trust and consistent communication.
• Implement and enforce best practices to streamline operational processes and maintain high standards of service.
• Ensure the client’s needs and expectations are clearly understood and met through proactive communication and follow‑ups.
• Lead, train and develop the front‑of‑house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and the client’s expectations.
• Help ensure that portion sizes are standardized and maintained.
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation.
• Monitor and manage spending to ensure operations remain within the established budget for the client account.
• Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement.
• Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments.
• Create and post the schedule for hourly FOH personnel.
• Assist with management of events equipment, décor, supplies and storage spaces.
• Ensure accuracy in signage for menus, ingredients and allergens.

• Proven experience in account management, client services, or a similar role within the hospitality or food service industry.
• Experience with opening corporate dining concepts and creating and implementing processes.
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members.
• Operationally minded: exhibits strong follow‑through on tasks and progress; flexes between granular attention to detail and big‑picture thinking; balances decisiveness and patience in time‑sensitive situations.
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously.
• Energetic, adaptable, and capable of thriving in a fast‑paced environment.
• Comfortable with feedback and eager to learn and grow within the role.
• Experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack.

• Compensation: starting at $78k per year + yearly bonus tied to goal achievement.
• Company‑sponsored health insurance plans, including 100% company‑paid HDHP, as well as vision + dental opt‑in.
• Unlimited paid‑time‑off; 10 paid company holidays; paid winter break from Dec 24‑Jan 1.
• Monthly cell phone usage reimbursement.
• Free lunch during meal service.
• 100% mileage reimbursement.
• Opportunities to take on larger roles within our organization and learn with a fast‑growing start‑up.

Must maintain Serv Safe Food Manager certification.

Base location:
Client’s office / commercial kitchen.

Ability to lift up to 50 lbs; sitting for up to 4 hours at a time.

$78,000 — $80,000 USD per year (Snowflake (SEA)).

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Food and Beverage Services