Digital Transformation & Solutions Principal, Digital Customer Experience Practice

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement.

We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life‑changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

This senior role will serve as a Client Leader and Thought Champion in ZS’s Digital Customer Experience (DCE) Practice. It will have responsibility for developing and shaping our Digital CX innovations and solutions, leading a portfolio of large Digital Transformation Global programs with our clients, and cultivating strategic relationships with our client’s Business and IT heads.

• This role will be a key leadership position in the DCE Practice responsible for advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America
• Lead large‑scale Digital client business development and delivery engagements primarily in the Life Sciences Industry
• Significantly contribute to the shaping and acceleration of our Content Transformation and Media ecosystem disruption business and service lines
• Develop Omnichannel capabilities including working closely with ZS’s own AI Personalization Engine Platform (ZAIDYN)
• Lead and manage transformation programs and client relationships particularly in the area of AI Personalization Engines, Mar Tech/AdTech (SFMC, Adobe, CDP) and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
• Play a lead role in shaping our client’s Digital Operating Models, Solution Blueprints, Roadmaps and setting up Digital Transformation Offices to help realize program value and impact
• Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists
• Work in tandem with Global counterparts to joint selling and large global program delivery

• Bachelor’s degree required in Computer Science or related field from a top university
• MBA or Advanced Degree is highly desirable and preferred
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)
• Demonstrated experience with driving revenue within existing clients and in developing new prospects at senior levels within our clients (Life Sciences or other industries)
• Experience in innovating and disrupting new industry solutions in the Omnichannel CX and Personalization domains
• Strong experience with Modular Content transformation programs
• Strong experience with Media Strategy and transformations at some of the largest clients
• Significant working experience with Brand Marketing Teams
• Strong ability to formulate our client’s Omnichannel strategy, implementation roadmap and operating models
• Strong ability to lead transformation programs that span business strategy, advanced analytics & AI, and Digital Marketing Technologies
• Demonstrated experience and strong credentials in managing large‑scale change programs leveraging some or all of the following technology pillars:
  • Salesforce ecosystem (Marketing Cloud, CDP and Interaction Studio)
  • Adobe / Content Ecosystem
• Strong…