Senior IT Systems Administrator

Senior IT Systems Administrator page is loaded## Senior IT Systems Administrator remote type:
Remote locations:
Denver:
Bellevuetime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R-100866

We’re User Testing—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—User Testing delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.
** Senior IT System Administrator**#
**** OVERVIEW
* ***** We are seeking a highly skilled and proactive Senior IT System Administrator with deep expertise in IT systems to be an escalation point for our IT Support Specialists and assist IT system admins in management of our enterprise tool set . This role is critical to ensuring the security, reliability, and efficiency of our IT team.
**** Key Responsibilities
**** System Administration and maintenance**
* ** Assist other Senior IT System admins in the management of our IT Tool Sets**
* ** Become a subject matter expert in at least two major tool sets (example Okta, Microsoft, Atlassian etc)**
* ** Assist in the maintenance of these tool sets by helping with onboarding, offboarding, new feature rollouts and system cleanups.**
* ** Manage technical debt and helping optimize IT workflows.
**** Support & Collaboration**
* ** Act as an escalation point for complex ITSM issues for support team.**
* ** Collaborate with cross-functional teams (e.g., security, HR, help desk) to improve device onboarding, offboarding, and lifecycle processes.**
* ** Document procedures, system changes, and troubleshooting workflows.**#
**** Job Description
****** The IT team at User Testing is tasked with the management of company wide systems as well as being an integration point as well as an automation and support role for the company and its many technology initiatives.  Someone seeking this role should be prepared to be introduced to a large number of IT systems and processes and ready to learn them from the System administrator role point of view.**#

**** Role Requirements****
* ** Able to work Monday through Friday in MST or PST timezones.**
* ** 5+ years of experience with Enterprise IT systems in a system admin.**
* ** Ability to work in a Kanban style environment, keeping up with work and effectively managing due dates, new tasks and tech debt.**
* ** Ability to create and maintain documentation from an ITSM perspective including both Support and Admin level documentation**
* ** Ability to train and mentor IT Support staff on ITSM practices as it applies to UT IT support processes.**
* ** Certification in Okta or Microsoft / Intune is a plus**
* ** Ability to get certified in complex tool sets as per the job key responsibilities.
** User Testing is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  User Testing will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.
At User Testing, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.
We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at User Testing.
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