Principal Architect, Integration Cloud

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Job Category

Software Engineering

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Integration Cloud organization is looking for a Principal Architect to lead the architecture strategy for building a best-in-class Integration and API platform. This role has a forward-looking focus on AI-led innovations and deep integration across the Salesforce ecosystem, including Mule Soft, Heroku, and Flow. Our vision is to empower all knowledge workers to design and build APIs and integrations at lightning speed-deployed seamlessly on our iPaaS, public cloud, and on-premises.

In this role, you will help define the next generation of the Integration Cloud by:

• Driving AI-powered investments across the Integration and API lifecycle, from intelligent design-time assistants and code generation to runtime observability and optimization.
• Enabling seamless integration with Salesforce properties like Data Cloud and Agentforce, so that users can embed integration, automation, and insights directly into their customer workflows.

You are an experienced technical leader with deep domain knowledge in distributed systems and building Platform-as-a-Service (PaaS) offerings. You bring a strong background in Integration, Automation, and Full Lifecycle API Management, and you thrive when leading globally distributed, highly collaborative teams. We're looking for someone who:

• Has a proven track record of building scalable, secure, and resilient enterprise platforms.
• Can lead the technical vision for integrating AI models and services into developer workflows and system runtimes.
• Has experience aligning platform architecture with larger ecosystem goals, especially in the context of Salesforce Data Cloud and Agentforce.
• Is passionate about working in a high-impact role within a community that values continuous learning, shared ownership, and a bias toward action.

Join us in shaping the future of integration and APIs-powered by AI, connected deeply with the Salesforce platform, and built for developers everywhere.

• Lead Integration Cloud AI Architecture Strategy:
  Define, build, and oversee the long‑term architecture strategy for the Integration Cloud, with a particular focus on scaling our integration and API platform through AI‑led capabilities and deep alignment with the Salesforce ecosystem.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Product, Engineering, and Go-To-Market teams‑as well as customers and internal Salesforce stakeholders‑to ensure that the architecture strategy directly supports key business objectives and customer success.
• Customer Engagement:
  Engage with strategic customers and partners to understand their architecture needs and validate the Integration Cloud roadmap, especially around AI-driven integration, API lifecycle automation, and platform extensibility via Salesforce technologies.
• Internal Enablement & Field Partnership:
  Collaborate with Support, Sales Engineering, and Customer Success to scale platform understanding, drive adoption, and accelerate success across customer implementations. Help these teams articulate the value of our AI investments and integrations with Agentforce and Data Cloud.
• Best Practices & Governance:
  Establish and promote platform-wide best practices for AI investments. Drive the creation and maintenance of AI architecture governance frameworks (e.g., architecture review boards, standards, and reference architectures).
• Architectural Alignment…