Desktop Support Specialist

Job Details

Job Location
:
Bellevue HQ - Bellevue, WA Position Type
:
Full Time Salary Range
: $30.22 - $43.83 Hourly

Description and Qualifications

The Desktop Support Specialistunder the direction of the Manager, IT Infrastructure, provides support to staff on all company computer systems. The Desktop Support Specialist is responsible for troubleshooting Information Technology (IT) related problems, determining the source, and advising on appropriate action.

• Installs and configures Operating Systems on laptop and desktop computers.
• Installs and configures all laptop and desktop applications, i.e. MS Office, Antivirus.
• Ensures all IT Staff complete onboarding and offboarding responsibilities via completion of the Onboarding and Offboarding Checklist prior to the start or termination date.
• Manages enterprise VOIP telephony and collaboration platform including onboarding, offboarding, modification requests, and support requests.
• Answers staff questions via phone, helpdesk ticketing system, and in person.
• Triages helpdesk tickets.
• Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate.
• Troubleshoots computer problems and maintains records via helpdesk.
• Determines source of computer problems, i.e., hardware, software, network, and user.
• Consults with Manager and other staff on appropriate action.
• Serves as liaison between staff and the technology department to resolve issues.
• Documents resolutions for future reference via help desk ticketing system.
• Performs hardware installations, maintenance, and repair on desktop/laptop computers and other technology devices.
• Support endpoint protection tools to reflect current security practices.
• Maintains inventory of IT assets using asset management tools to support lifecycle tracking and compliance.
• Assists with basic account provisioning and troubleshooting in cloud identity platforms such as Azure Entra .
• Provides user training to staff members.
• This position requires regular, time-sensitive travel to and from various locations across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.

• Maintain confidentiality regarding the information being processed, stored, or accessed by the network.
• Assist personnel of other departments as a computer resource.
• Will follow other instructions/directions and will perform other related duties as required by the needs of Life Center and leadership team.
• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and Life Center policies and procedures.

• Advanced technical knowledge of Microsoft operating systems and applications.
• Technical knowledge of mobile devices including iPhones.
• Knowledge of integrated telecommunications environments (PC/cellular) Knowledge and experience with voice over IP.
• Ability to perform and/or oversee software and application installation and upgrades.
• Install, configure, and maintain personal computers.
• Ability to document network problems and resolutions for future reference.

The employee in this position must uphold the core values of Life Center; these include:

• Integrity
  :
  We are trustworthy, reliable, respectful, and accountable.
• Collaboration
  :
  We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage
  :
  We take personal responsibility and face challenges head-on.
• Service
  :
  Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

• This position requires on call responsibilities and the availability to promptly travel within and outside the Life Center service area.
• Effectively operate phones, computers, and other office equipment.
• The individual must have the ability to communicate clearly in English to accurately convey…