Services Business Leader

Job : 204922
Required Travel :

Minimal
Managerial - Yes
Location: :
Bellevue, WA

Hybrid Work Model: 3 days onsite / 2 day remote

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

The Services Business Leader builds, leads, and develops teams to achieve business unit goals in terms of booking, revenue, profitability, operations, and delivery. Guides the vision and overall business development strategy.

You will lead the establishment and continuous evolution of the Program Management Office (PMO) for the Amdocs Americas mobile delivery organization, driving strategic governance, delivery excellence, and financial discipline across a diverse portfolio of telecom software programs.

You will set the vision, objectives, and performance targets that ensure predictable, high-quality, and profitable delivery for our customers. Acting as a unifying force across delivery, architecture, and business functions, you will integrate planning, execution, and reporting frameworks that bring visibility, control, and agility to every engagement.

You will identify opportunities to improve delivery efficiency, strengthen financial governance, and mature PMO capabilities—implementing standard tools, metrics, and dashboards that enable data-driven decisions. You will champion innovation in governance practices, introducing automation and continuous‑improvement loops that elevate operational maturity and customer satisfaction.

You will gain a deep understanding of our customers’ business drivers, technology roadmaps, and transformation priorities, ensuring our delivery governance aligns to their strategic objectives. Your ability to connect market trends, delivery insights, and financial outcomes will be key in shaping how Amdocs drives growth and value creation across the region.

You will demonstrate inclusive leadership through a matrixed, multi‑vendor environment—attracting, developing, and empowering top talent. By coaching delivery managers, scrum masters, and PMO analysts, you will cultivate a high‑performance culture anchored in accountability, transparency, and collaboration.

You will build open lines of communication across functions and geographies, ensuring consistency and integrity in delivery. Through standardized yet adaptable governance processes, you will drive organizational alignment, strengthen customer trust, and ensure that every initiative meets its commitments in schedule, scope, and financial outcomes.

At least 15 years of experience in telecom or large‑scale software delivery, including a proven record of leading complex, multi‑vendor programs exceeding $10M in value.

Demonstrated expertise in establishing and maturing PMO and governance frameworks, driving delivery consistency, and ensuring organizational alignment across distributed teams and business units.

Experience in customer engagement and executive stakeholder management, serving as the trusted advisor and single source of truth on delivery health, risks, and financial performance.

Proven success in leading large, cross‑functional organizations—involving 200+ resources across multiple geographies—through structure, coaching, and…