Technical Program Manager III

HMA is the premier third‑party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large‑size employers with customized health plans. We offer various high‑quality, affordable healthcare plan options supported with best‑in‑class customer service.

We are proud to say for three years HMA has been chosen as a “Washington's Best Workplace” by our Staff and PSBJ™. Our vision, “Proving What’s Possible in Healthcare™,” and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What you can expect: an inclusive, flexible, and fun culture with a comprehensive salary, pay transparency, benefits, and time off package, personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more at

As a Technical Program Manager, you guide complex initiatives from concept to completion, shaping clear roadmaps, defining meaningful milestones, and ensuring every technical decision supports long‑term scalability and compliance.

• Care Management:
  Case Trakker for utilization management and clinical workflows
• CRM & Engagement:
  Microsoft Dynamics 365 for member and provider services
• Roadmap & Strategy:
  Aha! for roadmap, reporting and dashboards
• Delivery Management:
  Azure Dev Ops (ADO) for backlog management, pipelines, and reporting

At Level 1, you are responsible for the tactical execution of specific technical initiatives.

• Manage daily stand‑ups, sprint planning, and retrospectives for a single dedicated development team using Azure Dev Ops. Ensure tickets are properly scoped and tagged.
• Act as the first point of contact for technical issues regarding Case Trakker or Dynamics 365 workflows, triaging bugs to the appropriate engineering teams.
• Maintain technical documentation and process flows for system updates.
• Assist in coordinating release schedules, ensuring UAT is completed and signed off before deployment.
• Generate basic burn‑down charts and velocity reports from ADO to track team progress against timelines.

At Level 2, you manage complex programs that span multiple tools.

• Lead technical programs that require simultaneous updates to our claims system and Dynamics 365, ensuring APIs and data integrations are aligned across teams.
• Identify and track critical path dependencies across programs, resolving conflicts where resource availability clashes.
• Partner with Architects to define technical requirements, translating business needs (e.g., “New Medicare Plan launch”) into technical tasks across the ecosystem.
• Proactively identify technical risks and propose mitigation strategies to leadership.
• Customize Azure Dev Ops boards, queries, and dashboards to provide real‑time visibility into program health for stakeholders.

As a Level 3 Technical Program Manager, you own the technical roadmap.

• Define and evolve program management standards, guiding and assisting program managers to meet standards.
• Manage the “Program of Programs,” balancing resources across conflicting business priorities.
• Mentor Level 1 and 2 TPMs, establishing best practices for technical delivery and fostering a culture of engineering excellence.
• Plan and execute system upgrades, coordinating dependencies to ensure system compatibility.
• Establish governance framework for Azure Dev Ops usage and ensure all technical solutions comply with HIPAA and security standards.

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field; advanced degrees (Master’s or MBA) acceptable.
• 5–7+ years of experience in technical program management, delivering scalable technology solutions in healthcare or insurance sectors.
• Proven expertise in managing health insurance platforms, data pipelines, and claims processing systems.
• Hands‑on experience with self‑funded insurance models and associated technologies highly preferred.
• Strong problem‑solving, analytical, organizational, and leadership skills;…