Capacity Planning Analyst; Levels

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Job Category:
Software Engineering

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're seeking a professional with a strong background in systems infrastructure and best‑practice planning methods. The ideal candidate is comfortable interacting with numerous data sources and can present complex information to both technical and non‑technical audiences.

As a Capacity Planning Analyst, you'll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You'll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high‑traffic events.

• Analyze and Evaluate:
  Review and analyze customer machine metrics to proactively identify potential capacity issues.
• Forecast Demand:
  Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
• Make Recommendations:
  Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
• Serve as an Expert:
  Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
• Collaborate and Innovate:
  Work cross‑functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
• Build Relationships:
  Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.

• 3+ years of proven experience in operations, business intelligence, strategy and/or capacity planning. For Senior levels: 8+ years of experience.
• Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
• Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
• Experience building statistical models.
• Strong interpersonal and executive presentation skills for effective partnership and long‑range planning.
• Experience presenting data in a consistent and repeatable manner to various stakeholders.
• Excellent communication skills, both written and verbal.
• Attention to detail with a focus on data quality.
• A collaborative spirit and excellent interpersonal skills.
• Proficiency with SQL.
• A related technical degree required.

• Experience with cloud infrastructure is beneficial.
• The ability to work autonomously and manage multiple projects simultaneously.
• A passion for problem‑solving and ensuring customer success.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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