Sr. Technical Account Manager, Public Sector

Sr. Technical Account Manager, Public Sector

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach.

In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.

As a Sr. Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.

This role is within the Public Sector team, managing federal, state and local government organizations, as well as educational institutions. With a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements.

• Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction and retention.
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

• 10+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• 6+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar.
• 4+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
  • Legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols)
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
  • SaaS deployment such as…