Bare Metal Support Engineer

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Join to apply for the Bare Metal Support Engineer role at Core Weave

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Core Weave is the AI Hyperscaler, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, Core Weave has operated a growing footprint of data centers covering every region of the US and across Europe. Core Weave was ranked as one of the TIME
100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, Core Weave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

Core Weave powers the creation and delivery of the intelligence that drives innovation.

What You’ll Do

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At Core Weave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure.

We are on the hunt for remarkable Bare Metal Support Engineers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization.

About

The Role

As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining Core Weave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure. Your day-to-day will include:

• Provide high-level support for customers utilizing bare-metal GPU fleets on Core Weave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, Super Micro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and…