SSPA Escalations Specialist

4 days ago Be among the first 25 applicants

Bellevue, WA (Remote Until Further Notice)

6 Months Contract

Need candidate who already worked at Design Laboratory Inc (DLI).

• Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue.
• Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time.
• Conduct quality checks and provide refreshers to the team where appropriate.
• Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI).
• Maintain/exceed SLA and KPI targets consistently.
• Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools.

• Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations.
• Experience in customer support and ticket management preferred.
• Certifications (Preferred): CIPP or CISSP.
• Strong analytical, logical, and problem-solving skills with customer-facing experience.
• Ability to work with international teams and collaborate effectively.