ADC Engineer , Amazon Dedicated Cloud Engineering - Support Engineering

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AWS Intelligence team builds the largest and most complex distributed systems in the world. We need engineers focused on operational excellence, troubleshooting complex system operations, and operating the world’s largest cloud infrastructure.

On a typical day you will dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. You will execute a defined set of tasks on schedule, identify ineffective processes, and mitigate operational concerns. This is a shift work position that may require nights or weekends.

• High school diploma or equivalent, or A+, CND, Network+, or Security+
• 2+ years of systems administration (Linux or Windows)
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• Experience troubleshooting and debugging technical systems or technical support
• Current, active US Government Security Clearance of TS/SCI with Polygraph

• Experience with internet fundamentals and cloud computing concepts
• Knowledge of databases, storage, and big data concepts
• Experience with AWS core services, command console, or CLI
• Experience with virtualization (VMware, Xen, hypervisor)
• Experience with security concepts and best practices
• Experience with IPsec, VPN, load balancing, Iperf, MTR, routing protocols, SSH, network monitoring, and troubleshooting tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit (Use the "Apply for this Job" box below). for more information.