Head or Professional Services

Job Description

A global leader in logistics technology is seeking a highly capable and hands‑on Head of Professional Services.

This person will lead our implementation and onboarding practice. They will oversee a growing team of Professional Services Consultants and play a critical role in ensuring our customers achieve success as they go live with our platform.

This is a high‑impact, player‑coach role requiring a unique blend of technical expertise, project management acumen, leadership experience, revenue focus, and customer‑centric thinking.

The Head of Professional Services will serve as a key cross‑functional partner to Sales, Product, Engineering, and Customer Success.

These efforts will support our initiatives as a global leader in Last Mile Technology across the logistics & shipping industry. Our SaaS solutions offer real‑time updates and edits to logistics tracking, through a cloud based, highly scalable SaaS platform.

We are currently supporting over 2,500 customers globally across a $130 Billion dollar industry, and this role is pivotal to our growth initiatives. If this sounds like a great fit, apply today!

• Customer Onboarding & Implementation
• Solution Architecture & Technical Leadership
• Customer Training & Enablement
• Revenue & Strategic Growth
• Team Leadership & Development
• Cross‑Functional Collaboration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• 10+ years of experience in Professional Services, Implementation, or Solution Engineering roles in SaaS or logistics software.
• Proven track record leading customer onboarding or enterprise implementations.
• 5+ years of people management experience with a strong mentorship mindset.
• Technical aptitude: comfortable with APIs, integrations, data mapping, and troubleshooting.
• Exceptional project management and communication skills.
• Strong team player with a bias toward action and accountability.
• Bachelor's degree in Computer Science, Information Systems, or related field. Strong understanding of logistics or transportation operations (e.g., route optimization, dispatch, delivery execution).