Senior UX Designer, Delivery CX

Job  |  Services LLC

Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it? Amazon's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout. In this role, you'll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies.

Your work will focus crafting and driving innovative features that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences. By uncovering insights and crafting intuitive solutions, you'll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping.

Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery

• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights

• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions

• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development

• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.

• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices.

We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

- 8+ years of design experience
- Have an available online portfolio
- Experience defining and maintaining design patterns and UX standards

- Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
- Experience in end-to-end design projects from design strategy through execution
- Knowledge of best practices for information architecture and product design
- Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

- Experience designing customer facing retail products
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience presenting to and effectively advising partners within and outside of design
- Experience identifying and informing data needs to communicate strategic and tactical recommendations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If…