Technical Consultant​/ago

Get to Know Okta:
The World’s Identity Company

Okta is The World’s Identity Company, enabling everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, the Okta Platform and Auth0 Platform
, deliver secure access, authentication, and automation, positioning identity at the core of business security and growth.

Okta is the foundation for secure connections between people and technology. Harnessing the power of the cloud, Okta allows people strong security protection while accessing applications on any device at any time. The Okta service integrates directly with existing directories, identity systems, and over 6,500 applications.

Thousands of customers, including Adobe, Allergan, Chiquita, Linked In, and Western Union, trust Okta to boost revenue, work faster, and maintain security. To learn more about Okta, visit

This role involves providing hands‑on implementation and deployment services to our customers. We seek an experienced, enthusiastic, and hands‑on leader capable of rapidly mastering the Okta platform, our technology, and our value proposition for customers of all sizes. You will lead multiple concurrent customer deployment projects, prioritizing long‑term customer success.

Responsibilities also include engaging with the full Customer Success team to ensure a smooth transition post‑deployment to support/maintenance phases, and continuously improving delivery processes and methods.

• Work hands‑on with Okta customers, primarily post‑sales, providing innovative consulting services.
• Gather, analyze, and document post‑sales requirements.
• Communicate effectively with customers and partners at the appropriate technical or functional level.
• Deliver excellent design and deployment solutions to achieve extraordinary customer satisfaction.
• Provide prompt, high‑quality service and leadership aligned with customer goals.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the Okta service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams (e.g., Engineering and Support) to address escalated issues.
• Interact with management and various roles within the customer organization and Okta.
• Collaborate with the sales team on existing customer up‑sell and cross‑sell opportunities.
• Perform hands‑on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols supporting identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect
  .
• Apply knowledge of cloud architectures and complex enterprise on‑premise IT landscapes while providing customer service.
• Apply software development experience (
  Java, Ruby, .Net, PHP, REST/JSON
  , etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with Java Script and one of the major JavaScript MVC frameworks (
  Backbone, Angular, Ember, React
  , etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and continuous improvement.
• Up to 50% future travel required to customer sites.

• 5–7 years of experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols supporting identity federation and robust access control models (e.g.,
  OAuth, OpenID Connect, SAML 2.0, WS‑Federation
  ).
• Software development experience (
  Java, Ruby, .Net, PHP, REST/JSON
  , etc).
• Knowledge of enterprise web technologies, security, and cutting‑edge…