Principal Tech Program Manager, Quick Commerce; Fulfillment & Operations

Job  |  Services LLC

Amazon Quick Commerce seeks a Principal Technical Program Manager to own the strategic roadmap for end-to-end supply chain technology systems. Operating at the intersection of ambiguity and scale, you will identify critical architectural gaps, drive convergence with grocery and core retail tech, and enable rapid store launches across multiple countries.

You will manage a portfolio spanning 15+ supply chain systems (ALM, FEAST, FAB, SAS, FOS, forecasting, TI/COD, OIH) and partner with WWGS, SCOT, AFT, MMPO, and other organizations to define investment priorities, standardization strategies, and innovation opportunities. This high-visibility role requires complete independence, strong technical judgment, and the ability to influence senior leadership on architectural and business strategy.

• Own the technology roadmap for Quick Commerce supply chain systems, identifying architectural gaps across US, MENA, and India markets and defining convergence strategy with grocery and core retail tech
• Drive OP1/OP2 planning across all supply chain systems, ensuring QC capabilities are reusable and eliminating redundant engineering effort year-over-year
• Determine where to adopt core tech versus build specialized solutions, define cutover strategies, and drive architectural changes that enable team independence

• Identify and solve fundamentally tough problems: rapid selection refreshes, reverse logistics, markdown strategies, low-selling inventory management, and global capability standardization
• Define technical requirements and execution roadmaps for new capabilities including special inbounding, tier 2 node architecture (QC, Swift, Fusion, Amazon Go), and shrink removal mechanisms
• Research and benchmark solutions to determine where to build, deprecate, or converge with existing Amazon systems

• Coordinate across 15+ supply chain systems and multiple organizations, ensuring supply chain tech is never a bottleneck - drive launch timelines from weeks to days
• Create scalable mechanisms and best practices that enable team independence; leverage Generative AI to simplify and automate workflows

• Mentor TPMs and engineers, participate in Principal TPM promotion assessments, and contribute to talent development across the organization
• Educate the TPM and engineering communities on best practices through internal conferences and knowledge sharing

• Launch Excellence:
  Supply chain setup is never a bottleneck for store launches; end-to-end setup timeline is dramatically reduced
• Strategic Alignment: OP1/OP2 requirements captured across all systems; QC supply chain capabilities are reusable across Amazon programs
• Operational Excellence:
  New features (hazmat, markdowns, reverse logistics, tier 2 nodes, shrink removal) launch with minimal production impact
• Global Standardization:
  Supply chain capabilities standardized across US, MENA, and India where appropriate, preventing unnecessary divergence
• Business Impact:
  Work drives improvements in launch speed, system reliability, and cross-team efficiency. This workstream is critical for QC business viability, directly impacting cost-to-serve reduction and ensuring inventory and supply chain costs decrease as the business grows.

• 8+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience in project and program management and delivering key business outcomes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran…