Healthcare IT Support Specialist; Contractor

Be part of the change. Join Sharpe Vision and work with a national leader in refractive surgery and eyecare bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Seattle & Renton, WA, Chicago, IL, and Austin & Lakeway, TX. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal.

We believe in the power of technology to transform lives, and we believe we are here to be part of it. At Sharpe Vision, we are bringing that day closer, one patient at a time.

Sharpe Vision is seeking an experienced IT professional with previous experience in the healthcare sector. This is an ongoing contractor role that will support clinic locations in Illinois, Texas, and Ohio remotely. Additionally, this individual will support the Washington locations in Bellevue and Renton remotely, but must be within close travel proximity to the two locations for onsite support when needed.

As our primary IT contact, you will provide comprehensive, company-wide technology support across all of our clinics.

• Company-Wide Technical Support:
  Serve as the main point of contact for routine technical support, managing ticket requests regarding hardware, software, network connectivity, and peripheral devices.
• EHR & Application Management:
  Provision, configure, and troubleshoot user accounts and access permissions, with a heavy focus on our Electronic Health Record platform. Assist with medical device integrations and support software and vendor integrations.
  • Support with the maintenance of the Google Suite for email configuration, archiving existing emails and user Google Drive data, and maintaining the overall security of the server.
• Security & Compliance:
  Ensure all IT operations and devices comply with healthcare regulatory frameworks, specifically HIPAA and HITECH guidelines, safeguarding sensitive protected health information (PHI). Manage company firewall and servers to ensure compliance, security, and maintenance.
• Hardware & Infrastructure Upkeep:
  Troubleshoot, maintain, and upgrade local clinic workstations, printers, network routers, and specialized medical imaging servers as required. Support with license upgrades and renewals for hardware to ensure ongoing maintenance and functionality.
• Medical Equipment Upgrades and Support:
  Assist with setup and integration of clinical medical devices to ensure proper execution with ongoing trouble shooting and preventative maintenance.
• Phone Systems:
  Help troubleshoot VOIP phone systems and assist with software integrations.
• Vendor Coordination:
  Collaborate with external healthcare software vendors and internet service providers to resolve complex system outages or bugs quickly. Assist with contract negotiations that impact the overall company IT infrastructure.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED required. Associate’s or Bachelor’s Degree preferred. At least two years of healthcare IT experience is highly preferred. A minimum of 2 years prior experience working within a hospital, clinic, or regulated healthcare environment is required, alongside a strong understanding of HIPAA compliance.

Experience with Modernizing Medicine (EMA EHR) is highly desired. Prior experience with Vonage phone systems, Phreesia, MD Prospects, are all plus.

Strong working knowledge of Windows/Mac OS,iPad OS, Google Suite active directory, cloud storage, and basic networking (TCP/IP, DNS, Wi-Fi troubleshooting).

Experience configuring, troubleshooting, and maintaining medical equipment and operating systems is a must. Prior knowledge with Alcon, Nidek, Zeiss, and Zeimer equipment is highly desired but not required.

Fluency of the English language. Speech clarity and recognition. Excellent oral and written communication and customer service skills, with the ability to explain technical concepts clearly to clinical and administrative staff.

Ability to…