Windows Support Engineer

• Windows Administration,
• PKI,
• KERBEROS,
• Replication,
• Networking,
• Performance Tuning,
• Patch Management,
• Windows Hello
• Distributed File System (DFS) maintenance and design
• Active Directory Federation Services (ADFS) infrastructure management
• Directory integration with Microsoft Azure via Azure A.D. Connect
• including customer facing or customer support roles.

Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.

• o Leadership - handle technically challenging and politically sensitive customer situations
• o Strong communications skills – Excellent spoken and written English communication.
• o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• o Cross-team collaboration

• Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships and ADFS
• Active Directory re-structuring and object migration
• Group Policy design, management and troubleshooting
• Active Directory replication topologies including Site, Sitelinks, and Bridgehead Servers
• DNS Server management including DNS zone migration, design, and configuration
• DHCP Server management and IP address management.
• AD replication,Site
  - Link Sites & services , Account lockout,
• Active Directory Federation Service (ADFS)