Sr Product Manager, Internet Wi-Fi Management

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Contributes to T-Mobile success by strategizing, defining, planning, delivering, and maintaining large and complex products and product enhancements that improve customer experience, deliver growth to the enterprise, drive efficiencies, increase revenue, reduce churn, and scale the business. This role is focused on the end-to-end in-home Wi‑Fi customer experience within the Broadband Home Internet division, including managed Wi‑Fi capabilities, Wi‑Fi performance visibility, and assisted technical support workflows that help customers get reliable connectivity throughout the home.

Leads and collaborates effectively with cross‑functional business, network, operations, Care, OEM, and software vendor teams to advocate for internal and external customers, uncover opportunities, and implement new solutions. Ultimately accountable and responsible for a specific area of ownership. Individuals with this title within the Broadband organization take on a variety of responsibilities ranging from: partnering with Commercial, Marketing, Care and other teams on customer insight, soliciting and generating product requirements, creating roadmaps, mapping out and communicating the customer experience, planning and driving delivery across all involved stakeholders from end‑to‑end, proactively identifying and mitigating risks, facilitating team meetings, monitoring and communicating delivery status, and more.

This is a hybrid position required to be working in‑office at least 3 days a week.

• Own end-to-end product experience for high‑complexity Broadband products, features, or capabilities, with emphasis on in‑home Wi‑Fi, managed Wi‑Fi, gateway/CPE experience, and assisted support — defining and communicating the vision and strategy.
• Leverage customer and technical insights to guide strategy, roadmap, and priorities.
• Collaborate with Marketing, Commercial, Engineering, UX, Data Analytics, and Frontline teams to identify opportunities, analyze performance, and recommend solutions that support organizational OKRs.
• Conduct financial and product analysis (e.g., cost‑benefit, ROI, NPV) to support prioritization and decision‑making.
• Influence and present recommendations to executive stakeholders (VP/SVP/EVP), using compelling product and experience presentations.
• Monitor and report on product health and customer experience metrics, including Wi‑Fi performance, churn indicators, NPS, support call drivers and support outcomes; keep current with industry trends to inform innovation.
• Foster a customer‑first culture within the team.
• Align with network, software, hardware, firmware, Care, and operations teams to translate customer and business needs into technical and operational requirements for CPEs, wi‑fi telemetry, and managed Wi‑Fi solutions.
• Use Wi‑Fi telemetry, Frontline insights, and other operational data to identify experience gaps, prioritize improvements, and shape a roadmap that improves reliability, supportability, and customer confidence in home connectivity.
• Lead build, buy, or partner evaluations for managed Wi‑Fi platforms, CPE software capabilities, telemetry solutions, and support/troubleshooting tools by bringing clear product judgment, customer context, and technical fluency to the decision‑making process.