More jobs:
Network Support Engineer
Job in
Bellevue, King County, Washington, 98009, USA
Listed on 2026-10-16
Listing for:
Quantum World Technologies Inc.
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Administrator, IT Support, Network Security
Job Description & How to Apply Below
We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels.
You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset.
Key Responsibilities- Provide technical support for complex cloud and networking issues.
- Own customer incidents from identification through resolution.
- Troubleshoot and resolve escalated technical issues.
- Collaborate with engineering, operations, and cross-functional teams.
- Contribute to product improvement initiatives through customer feedback.
- Develop knowledge base content and self-help resources.
- Maintain high customer satisfaction and support quality standards.
- Continuously build technical expertise and serve as a subject matter expert in assigned areas.
- Participate in readiness, training, and process improvement initiatives.
- Strong understanding of TCP/IP and the OSI model.
- Experience with network administration and infrastructure support.
- Expertise in troubleshooting large-scale network environments.
- Experience using packet analysis tools such as:
- Wireshark
- Network Monitor
- Knowledge of:
- VPN
- IPsec
- DHCP
- DNS
- HTTP/HTTPS
- MPLS
- BGP
- Layer 2 and Layer 3 networking
- Hands-on experience with:
- Firewalls
- Proxy solutions
- Network monitoring and diagnostics
- Understanding of Private, Public, and Hybrid Cloud environments.
- Familiarity with Software Defined Networking (SDN).
- Experience supporting Windows and/or Linux operating systems.
- Knowledge of virtualization technologies and virtual infrastructure management.
- Knowledge of cloud platform services and architecture.
- Understanding of cloud deployment and operational concepts.
- Experience troubleshooting cloud-based solutions and services.
- Familiarity with:
- Active Directory
- Security concepts
- Understanding of virtualization technologies and administration.
- Experience with hypervisor configuration and management.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×