Help Desk Technician and SharePoint
Listed on 2026-10-17
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Role
- Help Desk Technician and Share Point
Location
- Bellevue, WA - Full Time Role.
Job Description Responsibilities
The Support Engineer (SE) is a critical role in the resolution of complex support incidents
related to supporting customer use of the Microsoft 365 platform.
A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and
the platform. The successful Support Engineer has the drive and intellectual horsepower to
resolve difficult customer issues; directly supports customers through telephone and
email; escalates issues quickly when deep, specific skills or other capabilities are required;
ability to use knowledge of the Microsoft 365 architecture and offerings to provide
customer resolution and proactive customer recommendations; has excellent
communication skills and is fluent in English; writes excellent case documentation; and is
able to handle challenging and politically-sensitive customer situations.
Qualifications SOFT SKILLS- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
- Excellent spoken and written English communication skills
- Demonstrable troubleshooting skills
- Logical and critical thinking
- Passion for technology and customer support
- At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role.
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