UX Analyst

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers.

The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

The Samsung Mobile UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a product’s development process. They will review and analyze the latest Samsung UX, deliver UX feedback with alternative designs to Samsung designers, and lead communications with North American mobile carriers as well as Samsung teams based in South Korea.

In addition, they will be responsible for tracking, managing and resolving any UX related issues raised during the lifecycle of the product.

The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a project’s schedule well-being and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a project’s status.

The candidate is expected to have excellent written and verbal communication to effectively communicate across multiple divisions and teams.

Position Objective

• Communicate device UX (Samsung One UI) with carriers, gather feedback, work closely with designers in S. Korea to enhance Samsung device experience.
• Review and analyze UX in early phases of development and deliver relevant feedback.
• Communicate and cooperate with counterparts of internal teams such as product design, research, engineering, and marketing as well as external partners, such as telecommunication operators and external consultants.
• Ensure that the UI development results meet market (consumer) demand, technical specifications, and carrier requirements.
• Analyze UX of competing mobile devices as well as market trends in mobile UX.
• Conduct design research and propose new concepts with mockups.
• Conduct group usability studies and document results and analysis of the studies.

Minimum Qualifications:

Valid portfolio link on resume is required to be considered for the role. If a password is required to access a project, please include it in your resume.

• 3+ years of industry experience or 1+ years with a master’s degree required. Master's degree preferred in Human factors, Human computer interactions, Interaction Design, Usability engineering, Computer Science, Psychology, Information Technology.
• Deep knowledge of application architecture basic concepts, software design process, and UI/UX design deliverables.
• Experience in designing Mobile application and involvement from research to delivering design artifacts
• Strong time and project management…