Manager, System Development, Fulfillment Optimization

Job :  |  Services LLC

Fulfillment Optimization (FO) organization makes the delivery promise the customer sees, and plans the order placed customers, plan labor and transportation resources. Which help to deliver on time and at the optimal cost. The FO Support team keeps that running. We are the central owner of operational excellence for FO, the frontline on‑call for its services, and the team that automates away the operational load for an org of 500+ engineers.

We are looking for a hands‑on System Development Manager to lead one of our System Development and Support Engineering teams. You will own the reliability and on‑call health of critical production systems. You will drive the automation that removes recurring operational load. And you will grow the engineers who do it. This role is for a technical leader who wants to raise the operational bar across a large org, not just one team.

• Lead, hire, and develop a team of System Development and Support Engineers across multiple locations and time zones. Manage their performance and growth at every level.
• Own the operational health of your team's services — availability, latency, on‑call, and incident response — and hold a high bar for operational excellence.
• Drive automation and tooling that reduces manual effort and eliminates recurring operational load, and set the technical direction for how your team builds it.
• Own root‑cause analysis and error correction. Turn incidents into durable systemic fixes rather than repeat work.
• Define your team's roadmap by working backward from customer and business problems, and partner with engineering and business stakeholders to prioritize competing demands.
• Stay close to the technical details — review designs, remove blockers, and make sound build‑versus‑buy and reliability trade‑offs.

You start the day with your team's operational signals — the health of the FO services you own and the metrics that matter. You join a design review for a new automation that will raise operational excellence across the org, shape a solution that removes manual work, and press the team on whether it will scale. You deliver through your engineers in Bellevue and partner with the other two FO Support teams to build at org scale.

You unblock a cross‑team dependency and review your roadmap. Across the day you balance keeping today's systems running with the automation that cuts tomorrow's load — and you grow the engineers who do both.

Fulfillment Optimization decides how every Amazon order gets fulfilled — forecasting labor and transportation, configuring the network, and making the delivery promise the customer sees. FO Support is how that stays reliable. We are the frontline 24/7 on‑call for FO's service teams and for the transportation network configuration changes that keep deliveries flowing. We own operational excellence for the org — fewer incoming tickets, more resolved within SLA, more resolved without pulling developers off their work — and we build the automation and tooling that makes it possible.

The team spans Bellevue and India and works closely with software, science, and business partners across FO.

• 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
• 5+ years of managing system or software development teams experience
• 7+ years of relevant hands‑on systems engineering and administrative work in networking, storage systems, operating systems experience
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
• Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization
• Experience in…