Senior Platform Trust and Safety Engineer

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Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's platforms — including Core CRM and Marketing Cloud — let companies build, deliver, monitor, and scale their engagement with customers globally. Not everyone uses that access responsibly. We're looking for a Platform Trust and Safety Engineer who is dedicated to identifying and stopping abusers who commit fraud, phishing, and account takeover, or who otherwise use our services to make the internet a hostile space.

The Platform Defense and Safety (PDS) team detects and responds to malicious user activity — misuse, abuse, fraud, and crime — that occurs even when our systems are working as designed. At any given time, bad actors attempt to bypass detection and response systems by posing as legitimate customers to take unfair advantage of our services. Unlike account compromise, abuse tends to be a slow, simmering problem rather than a single event.

The Experience Extensive experience in information security roles involving platform abuse, threat intelligence, incident response, or threat detection

Experience managing security or abuse investigations end to end: triage, evidence collection, risk assessment, containment, escalation, and closure

Specialization in at least one of: log analysis, file-level forensics, or data mining

Experience authoring detection rules using languages such as YARA or Splunk SPL, and comfort working from a command line

What You'll Actually Be Doing Review, triage, and respond to external and internal abuse reports across Core CRM and Marketing Cloud, with an eye toward expanding into new products

Build and tune detection and response rules in Splunk, and author and maintain automated response playbooks

Partner with our Office of Ethical Usage and Legal teams — including on regulatory reporting such as the EU Digital Services Act (DSA) — to keep our platforms free of malicious content

Identify and document anti-abuse tooling requirements for engineering teams, and evaluate third-party vendor tools to close detection gaps

You're Our Person If...You track emerging trends in digital crime, merchant fraud, and abuse of AI/agentic capabilities

You write and maintain clear playbooks, SOPs, and postmortems that drive continuous improvement

You collaborate easily across teams — including Product Security Advisors, engineering, and product teams — and can contribute to platform abuse threat modeling

You're comfortable participating in an on-call rotationA related technical degree required Even Better If...You can quickly and effectively understand someone else's code

You have extensive experience using Splunk for detection engineering and SPL rule authoring

You've worked with threat intelligence tools or teams

You have experience with workflow orchestration or automation platforms (e.g., Temporal)
You've worked in a customer-facing role (Support, Sales Engineering, etc.)You're familiar with evidence handling, privacy, data retention, and regulatory…