Principal Technical Program Manager

Job Location:

10900 NE 4th St #13th Floor, Bellevue, WA 98004

• Coordinate program reviews focused on feature delivery, platform scalability, risk tracking, and performance improvement across Customer Data Platform systems.
• Participate in development and execution of program roadmaps and schedules across multiple feature development work streams.
• Track progress through defined cadences and report status against milestones and objectives to teams and cross-functional stakeholders.
• Coordinate with engineering, product management, and other cross-functional teams to identify development challenges and support alignment with system architecture, data models, and integration requirements.
• Support implementation of solutions to improve platform performance, scalability, and delivery efficiency.
• Analyze system behavior and performance metrics to identify risks related to availability, latency, data processing, and system reliability.
• Track issues and support mitigation activities to enable stable feature delivery.
• Support change management activities to enable controlled rollout of platform features, including coordination of validation, monitoring, and release readiness.
• Define and apply program processes, workflows, and status reporting practices to support consistent execution across development initiatives.
• Support continuous improvement by identifying opportunities to enhance development workflows and system performance.
• Facilitate working sessions with engineers and subject matter experts to define feature scope, technical approaches, and delivery plans.
• Translate business requirements into structured program activities aligned with platform capabilities and technical constraints.
• Develop and maintain program reporting mechanisms to track program status and key delivery indicators.
• Ensure alignment with non-functional requirements including performance, reliability, data integrity, and system stability.
• Coordinate dependencies across teams and systems, track risks and issues, and support alignment on delivery timelines.
• Communicate program updates, risks, and status to technical and non-technical stakeholders.
• The Customer Data Platform supports systems for customer identity resolution, data integration, segmentation, and analytics across enterprise applications.
• This position does not supervise other employees.

• Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering (Any), Management of Technology, or related area and 6 years of post-bachelor’s progressively responsible experience in engineering, engineering program management, technical program management, product management, or related area.
• OR Master's degree or the equivalent in Computer Science, Information Technology, Engineering (Any), Management of Technology, or related area and 3 years of post-bachelor’s progressively responsible experience in engineering, engineering program management, technical program management, product management, or related area.

• Experience designing and supporting enterprise software systems integrated with a Service Oriented Architecture (SOA).
• Experience creating sequence diagrams, context diagrams, data flow diagrams, process flows, and architectural diagrams using tools such as MS Visio to document end-to-end workflows and interactions between enterprise applications.
• Experience designing end-to-end technical solutions across third-party enterprise software and custom-built applications.
• Experience working in large-scale enterprise environments supporting high-volume external customers and internal users.
• Experience working with cross-functional stakeholders to…