Salesforce Architect

We coach and support students from low socioeconomic backgrounds to prepare for and graduate from college as transformational leaders in order to forge a just and equitable society.

College Success Foundation believes in respecting, upholding, and reflecting diversity and is committed to becoming an anti-racist organization. By leading with equity, and utilizing an anti-racist lens in our work, we center diversity, equity, and inclusion in everything we do. We believe students win when we have a high-performing culture that is committed to eliminating barriers to student achievement. Our passion is fostering educational equity, making college accessible and affordable to underserved students from low-income families.

The Salesforce Architect is a senior strategic position responsible for designing, architecting, and evolving the organization's Salesforce platform and its integrated ecosystem. This role acts as the internal technical authority for Salesforce, overseeing platform strategy, managing relationships with external consultants and contractors, and ensuring that all solutions adhere to organizational standards.

The Salesforce Architect is crucial in aligning the platform with the organization's strategic priorities. They translate key performance indicators (KPIs) into reliable data structures, reporting frameworks, and process designs, providing leadership with accurate and actionable insights into the organization's mission impact. This role increasingly influences how emerging technologies, such as AI and intelligent integrations, connect with Salesforce to enhance staff support and program delivery.

The items listed in this section are the primary duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Design and implement complex automations using Salesforce Flow, validation rules, formula fields, and other declarative tools to enhance platform functionality.
• Architect and configure solutions utilizing core Salesforce features and installed packages, including Nonprofit Success Pack (NPSP), Program Management Module (PMM), and Open Financial Model (OFM).
• Translate user stories and business requirements into functional Salesforce solutions, ensuring thorough documentation and adherence to agile methodologies.
• Manage the configuration backlog by gathering, prioritizing, and delivering enhancements that improve user experience and data quality.

• Act as the internal technical lead for all external Salesforce consultants and contractors, providing direction, defining project scope, and establishing guidelines for external engagements.
• Review and approve technical designs, configurations, and deliverables from external parties to ensure they align with organizational architecture and standards.
• Define acceptance criteria for external work, managing the handoff and post-delivery ownership of solutions developed by consultants or contractors.
• Maintain institutional knowledge to ensure that externally-built solutions are fully understood, documented, and supportable internally once the engagement concludes.

• Oversee and maintain all Salesforce integrations not managed by external developers, including form-building tools, data import workflows, and connected applications.
• Lead the Salesforce architecture for integrations with third-party AI tools and agent-based solutions, defining data access boundaries, field mappings, and security protocols.
• Collaborate with vendors…