Japanese Bilingual Process Engineer; partner Operations And Support

Process Engineering & Process Mapping SOP /Runbook Documentation Partner Operations & Stakeholder Management Knowledge Transfer & Transition Management White-Glove / High-Touch Partner Support Incident;
Issue and Escalation Management EDI / API Data Operations and Process level knowledge Japanese and English Bilingual Communication for the Japan partner support requirement)

• Own and coordinate end-to-end partner operational processes, from data collection through validation and downstream handoff.
• Engage with Japan partners and business stakeholders, supporting clear Japanese/English communication where required.
• Create and maintain SOPs, runbooks, process maps, workflows, and operational documentation.
• Drive Knowledge Transfer (KT), shadowing, transition, and operational handover activities.
• Provide white-glove/high-touch support during partner onboarding, migration, change, and stabilization, aligned with the support need raised in RE:
  Japan/Australia Partner Transition Plan - Proposed SFTP / EDI Approach.
• Monitor partner operations and coordinate issues, incidents, escalations, and follow-ups through resolution.
• Perform data/process validation and coordinate gaps involving partner data, enrichment, standardization, and downstream availability.
• Maintain process-level knowledge of EDI, API, portal, and file-based data flows, coordinating technical issues with the appropriate engineering teams.
• Identify process improvements and automation opportunities, while maintaining operational trackers, dependencies, risks, and stakeholder updates.

• Digital :
  Dev Ops Continuous Integration and Continuous Delivery (CI/CD)

Salary Range: $80,000 - $100,000 a year

#LI-NS4

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Bellevue, WA

TECHNOLOGY

Engineer

436711

Japanese Language

$80,000 - $100,000