Implementation Services Manager Job Bellevue area,Washington USA,IT/Tech

Implementation Services Managers at Logic Gate own the customer onboarding experience from kickoff through rollout—managing the full project lifecycle while providing the GRC and platform expertise that helps customers realize value quickly
You’ll work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through a complex implementation process
The work requires both the project management discipline to run multiple concurrent engagements and the platform depth to consult on configuration decisions in real time
End-to-End Onboarding Ownership:
Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones
Project & Timeline Discipline:
Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute “get well” strategies
Process Architecture & Documentation:
Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices
Strategic Advisory:
Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for “quick wins” to accelerate time‑to‑value
Advanced Platform Configuration:
Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity
Financial & Resource Stewardship:
Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives
Relationship Management:
Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand
Cross-functional Collaboration:

Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally
AI-driven Value Realization & Workflow Optimization:
Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection. Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows to daily project management practices to optimize implementation delivery and asset creation

Benefits

47 days off starting your first year, including paid volunteer time
12 weeks parental leave
$1,000 annual educational stipend
Ongoing learning and development
Stock options and annual performance bonus opportunities

Configuration Aptitude:
Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms

Stakeholder Navigation:
Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases

Data Proficiency:
Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs

Project Portfolio Management:
Proven ability to manage multiple large,…