LTD Claims Analyst – WBI

Symetra has an exciting opportunity to join our team as a Long-Term Disability Claims Analyst!

In this role, you’ll make timely, accurate, and customer-focused claim decisions. You’ll collaborate with clinical, vocational, financial, and employer resources to gather and analyze data, compare it to policy terms, and determine claim outcomes. You may also support claim settlement efforts and/or ongoing maintenance of claims, ensuring optimal outcomes and compliance with regulatory standards.

• Evaluate new and ongoing LTD claims promptly and accurately.
• Analyze medical, vocational, and financial information to determine liability and eligibility.
• Apply contract language and procedural guidelines to claim decisions.
• Document claim decisions thoroughly in the system.
• Maintain accurate record keeping of communications with claimants, providers, employers, and internal partners.
• Build and maintain claim management plans for optimal outcomes.
• Identify and support settlement opportunities as applicable.
• Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication.
• Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations.
• Deliver empathetic, customer-first service throughout all interactions.
• Support training and mentoring of team members as needed.
• Assist in identifying needs for evaluations such as FCEs, IMEs, and peer consultations.
• Foster a collaborative and professional team environment.

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.”

- Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $53,000 – $88,400 plus eligibility for annual bonus program

• High School Diploma required; college degree preferred.
• 2+ years of LTD claims experience required.
• Experience with settlement claims highly preferred.
• Solid understanding of disability claim processes, medical terminology, and legal/regulatory frameworks.
• Proven analytical, negotiation, and conflict management skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in the Microsoft Office Suite.
• Experience with Fineos a plus.
• Pursuing a NY Independent Adjuster license or industry designations (e.g., FLMI, CPDM) is a plus.

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any…