Senior Success Guide

Job Overview

Salesforce is the #1 AI CRM where humans with agents drive customer success together. The Senior Success Guide will help customers grow value and improve adoption of Salesforce by providing proactive and reactive architecture, product, and industry expertise. The role engages with Premier and Signature customers, delivering 1:1 success guidance, leveraging AI and automation to recommend the right solutions at the right time.

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 expert coaching sessions and ad-hoc success engagements
• Become an expert in Marketing Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

• 4+ years relevant experience, e.g., Marketing Cloud Account Engagement
• Certifications:
  
  Salesforce Administrator and Salesforce Certified Marketing Cloud Account Engagement Specialist
• Proven ability to quickly learn new technologies
• Consultative and customer‑focused approach and engagement style
• Ability to navigate, escalated and lead on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C‑suite)
• Ability to prioritize, multi‑task, collaborate with team members and perform effectively under pressure
• Degree or equivalent relevant experience required

• Trailhead Ranger
• Agentblazer Champion Status
• Nice to have:
  Experience in Marketing on Core, Personalization or Intelligence
• Marketing Cloud Consultant or Marketing Cloud Developer Certification

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Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $65,900 - $148,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.