Bilingual Customer Service & Language Specialist; Pashto - Pashtu - Pushto; W

Overview

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Pashto) (W-2 Employee). This on-site role is based at our Bellevue, WA corporate office and follows a Monday–Friday schedule.

Location: Bellevue, WA (Onsite)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST or 8:30 AM – 5:30 PM PST
Employment Type: Full-time, W-2
Languages Needed: Pashto and English

Base pay range: $20.00/hr - $25.00/hr

Notes: Pay is based on skills and experience; discuss with your recruiter for details. A full benefits package is available, including medical insurance.

Role: Bilingual Customer Service & Language Specialist (Pashto) (W-2 Employee)

Responsibilities and Qualifications are described below.

• Deliver real-time OPI/VRI interpretation services in Pashto and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

• Strong bilingual proficiency in English and Pashto
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

• Education and professional background as listed above; certifications are a plus where applicable

Join our team and contribute to delivering exceptional language services to our diverse clientele. This posting may include additional company information and is intended to provide a concise description of the role.