Interpreter Recruitment & Front Desk Coordinator

Interpreter Recruitment & Front Desk Coordinator

Universal Language Service is a leading provider of professional interpreting and translation solutions, connecting businesses, healthcare organizations, government agencies, and individuals with qualified language professionals. Our services include on-site interpreting, video remote interpreting (VRI), and over-the-phone interpreting (OPI). We are looking for a motivated, personable, and highly organized individual to join our Bellevue team!

Position Summary

The Interpreter Recruitment & Front Desk Coordinator is responsible for actively recruiting and onboarding language professionals while serving as the primary point of contact at our Bellevue office front desk. This position combines high-volume recruitment, contractor support, and customer service in a fast-paced office environment. The successful candidate will conduct daily recruiting activities from the front desk while remaining available to assist visiting interpreters, contractors, customers, and other guests.

This is a fully on-site position requiring consistent front desk coverage throughout the workday.

Key Responsibilities

• Actively source, screen, and recruit qualified interpreters across a variety of languages and specialties.
• Conduct recruitment outreach through phone calls, email, job boards, and professional networks.
• Coordinate interviews, screenings, credential verification, and onboarding activities.
• Assist new interpreters with registration, required documentation, and initial assignments.
• Maintain accurate recruitment pipelines, contractor records, and onboarding information.

• Manage daily front desk operations, welcoming and assisting interpreters, contractors, customers, and visitors.
• Answer incoming calls, respond to emails, and direct inquiries to the appropriate departments.
• Provide professional, timely assistance to contractors and customers regarding services, onboarding, and general questions.
• Maintain a welcoming, organized, and professional reception area.
• Balance ongoing recruiting responsibilities with front desk coverage and customer service needs.

• Maintain accurate records in company databases and management systems.
• Coordinate with recruitment, scheduling, and operations teams to address interpreter needs.
• Assist with recruitment events, reporting, and general administrative tasks as assigned.

Qualifications Required

• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills and ability to manage multiple priorities.
• Comfortable making frequent outbound recruitment calls and communicating with a diverse population.
• Proficiency with Microsoft Office and general office technology.
• Ability to work full-time, on-site at our Bellevue office.

Preferred

• 1–3 years of experience in recruiting, customer service, reception, or administrative support.
• Experience with high-volume recruiting or contractor onboarding.
• Familiarity with applicant tracking systems (ATS), Salesforce, or other CRM platforms.
• Previous experience in language services, healthcare, or a related industry.
• Associate's or bachelor's degree in a related field.

Compensation & Benefits

• Hourly Pay: $23–$26 per hour
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off (PTO) and paid sick leave
• Paid company holidays
• Wellness perks and employee discount programs
• Parking reimbursement program

Health and retirement plan eligibility generally begins the first of the month following 60 days of employment, subject to applicable plan terms. PTO and paid sick leave availability are governed by company policy and applicable law.

Work Environment & Physical Requirements

This position is performed primarily at the front desk in a professional office environment. Duties involve prolonged periods of sitting, frequent computer and telephone use, regular interaction with visitors, and occasional standing or movement around the office. Reasonable accommodations may be provided to enable qualified individuals to perform essential job functions.

Equal Employment Opportunity

Universal Language Service is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available during the application and hiring process.