Project Manager, Program ​/ Project Manager, Operations Manager

The Project Manager reports directly to the Area Manager. Project Managers help the victims of disasters such as fire, flood, mold, or other events by managing their assigned project jobs, including managing all personnel, overseeing all assigned repair jobs, and maintaining responsibility for the quality, timely, and profitable completion of all work provided by Elite Restoration, Inc. The Project Manager assumes ultimate responsibility for the repair of damaged properties, repairing and installing new materials, and restoring people's homes or businesses.

• Manage and supervise multiple jobs ranging from water, mold, fire, and smoke damage
• Ensure Dash is fully implemented, and information is properly entered by all team members for each job assigned
• Explain process and answer customer questions, as needed
• Communicate clear expectations to Repair Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards and communicate and establish control measures to ensure the safety of occupants and workers
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of projects
• Maintain quality control over projects
• Manage assets by protecting and using equipment and materials properly
• Invoices/Billings information to Administration for billing (Notice to Invoice)
• Follow up on new leads and referrals resulting from field activity
• Develop and maintain current knowledge of ELITE services, industry trends, and competitive information
• Identify and resolve client concerns to grow overall sales
• Work as a team to promote customer satisfaction, sales growth, and the success of the entire ELITE organization
• Conduct random jobsite visits to avoid problems and keep informed on all aspects of the project
• Primary company contact with property owner clients, insurance claims personnel, and consultants
• Managing communication on projects between customers and project team members
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Maintain quality control over each project
• Other duties as assigned

• Communicate professionally with customers, subcontractors, and insurance companies to ensure issues are dealt with quickly and effectively.
• Vehicle safety and maintenance inspections Every Monday after staff meeting
• Maintaining vehicles in clean serviceable condition
• Complete accident, injury, & incident reporting forms
• Maintaining equipment

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate. May be required to operate in close quarters, crawl spaces, small rooms, and narrow aisles and passageways.

• Move and transport up to 50 lbs.
• Ability to understand verbal and written instructions
• Climb, crawl, stand, stoop, kneel, move/traverse, bend and reach with hands and arms for extended periods of time
• Operate hand and electric tools
• Fit Testing – half and full-face mask as needed, annual certification required

• Valid Driver License

Elite Restoration Inc. has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Elite Restoration Inc. reserves the right to change this position description and/or assign tasks for the employee to perform, as Elite Restoration Inc. may deem appropriate.