Manager, Business Operations

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they re chances to grow, do what you love and build a career with us!

Summary

Description:

Cargo Signal is looking for a Business Operations Manager to lead our dedicated command center operations North America.

We are looking for a visionary leader who will play a critical role in driving success in increasing efficiency, standardization, and quality by collaborating with stakeholders, analyzing data, and using their subject matter expertise. The Business Operations Manager is expected to work alongside the operations team to make sure we’re executing to our customers’ requirements.

Responsibilities and Duties:

• Analyze Operational Performance - Work alongside stakeholders to regularly review operational performance, data quality and identify opportunities to increase efficiency and standardization.
• Review Operational Processes - Observe, map, and review operational processes within the Command Center
• Routinely join operations  daily huddles to support the team, collaborate between stakeholders, and build a culture of quality.
• Support Process and Technology Deployments - Ensure our command center is engaged in all relevant software deployments.
• Serve as a deployment subject matter expert, ensure the appropriate stakeholders are present and engaged in active deployment meetings, provide input and/or training to stakeholders, communicate progress and success, and guide the team in submitting feedback.
• Work with stakeholders to regularly review adoption and performance for deployed technologies and usage of digitalization.
• Facilitate conversations about reinvesting capacity in other areas of operations as capacity is realized from adoption.
• Support Global Strategy - Align with and advocate for the global initiatives at the North America Command Center.
• Support the Operational Performance Assessment Program - Actively engage in OPA process and conduct self-assessments. Improve audit skills and identify areas your Command Center can improve through mentor/mentee development.
• Lead CAPA Program - Monitor and support the CAPA process to ensure it is effective and brings the intended value to our customer.
• Conduct Management Review Meetings – Routinely facilitate Management Review Meeting (MRM) for Cargo Signal’s leadership team.
• Facilitate Training - Facilitate training courses to every employee in your Command Center.
• Supports, develops, and mentors direct reports. Monitor and support delegated tasks across business operations responsibilities.

• Written and verbal communication skills
• Leadership
• Leading change
• Analytical thinking
• Problem solving
• Strategic Planning
• Process Improvement
• Global logistics industry knowledge
• More than 2 years of experience within operations preferred.
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques.

Expeditors Core Expectations:

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when…