Commercial Real Estate Client Relationship Manager

Client Relationship Manager ABOUT US

Lake Washington Partners is driven by a mission to build one of the US’s great real estate portfolios. Co‑founded by brothers Jordan and Jeremy Lott in 2006, our portfolio spans 11.6M square feet and 49 buildings across 10 states including urban and suburban office buildings, diverse industrial properties, and multi‑family apartments under our Refound Residential brand. Each of our properties is a testament to our commitment to quality, efficiency, and long‑term success.

We are a private, family‑owned company guided by respect, honesty, integrity, collaboration, and longevity. These core values guide every decision we make and relationship we build. We believe greatness comes from the right blend of financial success, operational excellence, and social responsibility because our actions impact not just our investors and employees, but the broader community around us. That’s why we drive to be not only good at what we do, but good for those we serve.

The Client Relationship Manager will lead cross‑functional initiatives aimed at enhancing the customer experience for one of our firm’s key industrial clients. This role is dedicated to breaking down organizational silos and building alignment across teams—including construction management, property management, facilities, engineering, asset management, and accounting—to improve processes, strengthen communication, and deliver consistent, high‑quality service. The ideal candidate combines exceptional project management skills with a collaborative mindset, excellent communication abilities, and a proven track record of driving organizational change.

• Lead the design and execution of a cross‑functional program focused on improving client satisfaction, operational efficiency, and service delivery.
• Translate high‑level objectives into actionable project plans with measurable outcomes, timelines, and milestones.
• Establish frameworks to track progress, measure success, and continuously refine processes.

• Manage a dedicated project team drawn from multiple disciplines (construction, property management, facilities, engineering, accounting, asset management).
• Provide coaching, mentorship, and professional development opportunities for team members, strengthening individual capabilities and overall team performance.
• Facilitate collaboration by breaking down silos, creating clear communication channels, and ensuring role clarity across functions.
• Foster a culture of accountability, teamwork, and client‑first thinking.

• Serve as the primary point of contact for the client’s senior representatives, ensuring alignment on priorities, expectations, and outcomes.
• Provide regular updates and executive‑level reporting on performance, risks, and opportunities.
• Facilitate effective decision‑making by preparing recommendations, presentations, and communication materials for internal and external stakeholders.

• Map existing workflows and identify bottlenecks, redundancies, or inefficiencies impacting the client experience.
• Research and establish industry best practices to elevate service delivery standards.
• Recommend and implement process improvements and standardized practices to streamline communication and operations.
• Evaluate whether functions are best supported by in‑house resources or outsourced partners and provide recommendations to optimize cost, quality, and efficiency.
• Identify, assess, and implement technology solutions (workflow tools, data platforms, communication systems, reporting dashboards) that improve collaboration, reporting, and client experience.

• Act as a change agent, guiding the organization through cultural and operational shifts to improve collaboration and client outcomes.
• Ensure consistent communication across teams, reinforcing shared goals and progress.
• Promote transparency, proactive problem‑solving, and alignment with client objectives.

• Bachelor’s degree in Business, Real Estate, Project…