Nurse Manager

Clinical Studio Manager – Bellevue Square, Seattle, WA

We’re looking for a Clinical Studio Manager to oversee our ear‑piercing studio at Bellevue Square, ensuring impeccable customer service, maintaining a clean and safe environment, and driving the studio’s growth and profitability.

Rowan is an innovative ear‑piercing and hypoallergenic jewelry brand that celebrates joy, safety, and inclusivity. With a team of licensed nurses, we offer a fun, celebratory, and safe ear‑piercing experience for everyone – because we believe piercing is for all.

The Clinical Studio Manager (CSM) is a licensed RN or LPN/LVN who combines nursing expertise with retail leadership. The CSM will drive studio performance, uphold our clinical safety standards, inspire a customer‑obsessed culture, and manage a team of Nurse Piercers and Sales Associates.

• Create magical and memorable customer experiences by combining top‑notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety, comfort, and a smooth flow of care.
• Provide confident, clear, and professional communication with clients throughout the piercing experience.
• Educate customers on aftercare and promote Rowan’s After‑Care products.
• Conduct thorough ear evaluations and offer personalized styling advice.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray.
• Apply expert knowledge of skin care, infection control, and prevention to provide professional and personalized piercing services.

• Create a warm, welcoming, celebratory atmosphere and greet customers.
• Drive customer‑obsessed service on the sales floor, leading by example.
• Help customers and their families choose and style earrings with Rowan jewelry.
• Handle concerns, complaints, and inquiries with professionalism.
• Maintain a clean, safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic, and appointments.
• Continuously monitor and address customer experience issues to uphold Rowan’s clinical standards.

• Lead, coach, and develop studio staff, ensuring exceptional service and adherence to safety protocols.
• Accountable for meeting studio targets and overall performance, driving revenue growth and fostering a performance‑oriented culture.
• Foster a positive and inclusive team culture that reflects Rowan’s values.
• Schedule staff with the District Manager, manage payroll accuracy, time‑off requests, and staffing issues.
• Recruit for open studio positions.

• Oversee inventory management, POS accuracy, and loss prevention.
• Meet or exceed individual and studio sales targets, increasing LTV and converting piercing customers to jewelry customers.
• Drive sales and profitability through optimized appointments, inventory sell‑through, and effective staffing.
• Ensure visual merchandising and product presentation meet brand guidelines.
• Ensure compliance with all health and safety regulations, especially for ear‑piercing procedures.
• Maintain a neat, clean, organized studio that reflects the brand image.
• Ensure all piercing stations are stocked with necessary supplies and ready for customer needs.
• Maintain sterile jewelry and needle instruments.

• Mentor and train new nurses on clinical and customer standards.
• Train and onboard new staff, ensuring understanding of procedures, safety, and product knowledge.
• Leverage coaching and feedback to develop a diverse studio team.
• Provide ongoing training and development opportunities.

• Prepare and submit studio performance reports, including sales and customer feedback.
• Track expenses, budgets, and financial targets.
• Coordinate with corporate teams on marketing initiatives and product launches.

• Active RN or LPN/LVN license.
• 3–5 years of retail management experience, preferably in a service‑oriented environment. Jewelry experience is a plus.
• Strong leadership skills and the ability to inspire and develop a team.
• Customer‑obsessed mindset with experience on a sales floor.
• Track record of driving sales and optimizing store…