Event Support Specialist

Overview

ACTUAL

TITLE:

EVENT SPECIALIST

• Own and manage multiple programs throughout the year
• Serve as the single point of contact for programs owned ensuring consistent experience for the customer and best utilization of campus space
• Participates in ideation, collaborating with multiple stakeholders for the event in order to generate concepts and brainstorm ideas. Then help develop a plan for the execution of these ideas.
• Responsible for contracting vendors including and not limited to catering, furniture, mascot talent and organizing internal business partner volunteer needs.
• Provide guidance on internal processes required for events including guest registration, security, vendor load in/load out
• Ensure the proper space set-up, vendor load in/load out and working order of all audio-visual equipment
• Develop and oversee the event s budget. Review proposals for cost and profitability and keep the budget in mind when selecting proposals.
• Identify and respond to service gaps, misses, and problems with a focus on both the guest experience and continuous improvement.
• Understand Salesforce brand and marketing with the ability to ensure consistent, on-brand messaging
• Comfortable presenting event plans in front of all levels of team members including Senior Leadership
• Maintain up to date event documentation and interact with our internal event request system
• Support other colleagues in multiple, complex events and activities in a collaborative and extremely fast paced environment
• Manage and contribute towards creative problem solving.

• Bachelor s degree or equivalent experience required
• 5-7 years successful event management experience planning customer-centric events, preferably in a B2B, high-tech, fast-paced events environment
• Excellent written and verbal communication and customer service skills, with the ability to proactively address needs
• Results-oriented, customer driven, organized with attention to detail and strong interpersonal skills that are effective at all levels of the organization
• Ability to handle stress and last minute urgent requests, anticipate issues and have (or quickly develop) contingency plans
• Ability to assess and prioritize workload in a strict deadline-oriented environment
• Thrive on teamwork and overcoming obstacles
• In-depth knowledge of Salesforce Service Cloud, Quip collaboration tool, G-suite products including docs, sheets, slides, and hangout is desired
• Ability to work a flexible schedule and travel when required (minimal)
• Proficiency in GMAIL and GCAL, Social Tables, CAAD or CVent event software experience preferred
• Exceptional time management, communication, organizational skills and professionalism
• Highly organized, with an acute attention to detail
• Ability to adjust to changing priorities and handle multiple projects at once