Lead - Americas Partner Marketing

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking a high-impact Partner Marketing Manager to drive growth across our Americas channel ecosystem, spanning resellers, VARs, and distributors in North America (US) and LATAM (Brazil, Mexico, Subtropical South America).

This role serves as the GTM engine behind our partner-led growth, accelerating pipeline through targeted co-marketing programs, strategic field activations and scalable partner enablement. You’ll work directly with influential distributors and high-growth VAR partners to expand Freshworks’ reach, strengthen brand presence and amplify sales momentum across diverse markets.

We’re looking for a marketer who can think strategically, execute flawlessly, operate across cultures and serve as the connective tissue between Sales, Channel and Marketing.

Please note:
This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Build joint marketing plans with key distributors, top resellers and strategic VARs to drive MQCs, SAOs and pipeline.

• Develop localized GTM motions for NA & LATAM markets (Brazil, Mexico, Subtropical South America), tailor messaging and adapt program assets.
• Ability to advise or execute high-impact co-marketing programs: webinars, round tables, digital campaigns, partner-led events and industry sponsor ships.

• Drive through-partner marketing using campaign-in-a-box assets, content syndication and distributor-led amplification.
• Manage MDF planning, approvals, and ROI, ensuring investments ladder into the regional revenue plan.

• Collaborate with Channel Sales leaders to ensure cohesive field execution and shared goals.
• Nurture partner advocacy by identifying and showcasing case studies, customer wins and co-selling success.
• Track and report performance metrics across MQCs, SAOs, events and pipeline contribution by partner type.

• Participate and represent partner marketing in quarterly business reviews with key reseller, VAR and distributor leaders.
• Maintain operational rigor across program calendars, partner communications and system updates (SFDC).

• Collaborate with cross-functional teams such as Sales, Partnerships, Product, Product Marketing, Field Marketing, & Customer Advocacy to ensure partners' visibility in the Freshworks ecosystem & vice versa.

• 6-8 years of experience in a Partner marketing role, such as channels, Resellers, Tech (ISV), and SI partnerships.
• Experience in marketing Technology and SaaS businesses will be a bonus.
• Ability to bring multiple teams together to drive co-marketing campaigns.
• Creative thinking, self-driven & customer-centric mindset.
• Possess strong project management and organizational skills, demonstrating the ability to prioritize tasks effectively, consistently meet deadlines and adeptly manage multiple projects simultaneously.
• Possess strong analytical & problem-solving skills, should be data & ROI driven.
• Possess a wealth of knowledge in CRM systems, marketing automation…