Climbing Wall Attendant

The City of Bellevue is currently seeking positive and energetic people to provide general facility supervision and program support at the South Bellevue Community Center. Supervision and program support to the climbing wall program, which includes: daily programming, special events, and kids camps.

This position reports to the Community Services Coordinator but frequently interacts with the Climbing Wall Lead as well as other community center staff. Individuals must be able to work independently, communicate and enforce policies and rules, and provide excellent customer service.

In addition to the customer service, program assistance and facility upkeep performed at level one, the Climbing Wall Attendant (Recreation Assistant
2) will administer, organize and facilitate parks, recreation and community services, activities and/or events. The majority of work tasks require some experience, specialized training and/or certification.

Recreation Assistant 2 has opportunities for independent decision-making. The job duties are clearly defined but the incumbent will determine the prioritization of their tasks. Prior experience related to the assigned program or activity is required. In some roles, certification may be necessary. This classification is distinguished from the Recreation Assistant 3 in that the level 2 typically has guidelines and standards to follow when making decisions and performing most of the job responsibilities.

This role is distinguished from the Recreation Instructor classifications in that the focus of the job is on the general support and facilitation of a program versus coaching, instructing or teaching.

• Typically receives occasional or limited supervision but generally works within standard operating procedures.
• May have lead responsibilities and will assign and oversee the work of other partially benefitted city staff and/or volunteers.

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Oversee program/activity participants and/or staff; provide instruction, direction and assistance as needed.
• Design, implement and facilitate assigned program activities and events or other program components.
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards.
• Develop schedules, calendars and statistical information.
• Ensure proper use, care, and storage of program equipment.
• Assist with program and event registration; provide general front desk support such as answering calls, greeting visitors, record keeping, data entry/collection, maintain records, develop reports, assist program staff with various administrative support tasks.
• May work in more than one assignment in the department.

• Knowledge of assigned parks, recreation and community services programs, activities and services
• Knowledge of safety guidelines and practices
• Knowledge of opening and closing facilities and in assisting with program/activity set up and take down
• Skill in providing customer service in a busy environment and in handling multiple tasks
• Skill in working with diverse groups of people in a tactful, effective and respectful manner
• Skill in solving problems and in using tact, patience and courtesy when working with others
• Skill in establishing and maintaining effective working relationships with staff, the community and program participants
• Ability to handle emergency situations
• Ability to provide information about parks, recreation and community services programs, activities and services and to communicate effectively, in person, via email, and over the phone
• Ability to work with cash and make change
• Ability to follow instructions, written and verbal
• Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants
• Ability to work various schedules including mornings, afternoons, evenings, weekends and holidays
• Ability to enforce facility rules, policies, guidelines and safety standards
• Ability to safely perform job…