Part Time Birthday Event Coordinator and Balloon Specialist

Store - SEA-BELLEVUE, WA

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

* Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.

* Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

* Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.

* Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

* Communicate events with clients and store team members.

* Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

* Adjust plans and events based on client's feedback and needs.

* Create backup or emergency plans to be executed as needed.

* Ensure client satisfaction for scheduled events.

* Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

* Help customers shop, locate products, and provide them with solutions.

* Provide fast and friendly check out experience.

* Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

* Educate customer on Voice of Customer (VOC) survey.

* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

* Participate in the truck un-load, stocking and planogram (POGs) processes.

* Complete merchandise recovery and maintenance.

* Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

* Support shrink and safety programs

* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

* Cross trained in Custom Framing selling and production.

* Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

* Energetic and enthusiastic and personality.

* The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.

* Must have excellent people skills.

* Must have experience working with children and children's events.

* Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.

* Must have organizational skills, interpersonal skills, and creative problem-solving skills.

* Retail and/or customer service experience required

Physical Requirements

Work Environment

* Ability to remain standing for long periods of time.

* Ability to move throughout the store.

* Regular bending, lifting, carrying, reaching, and stretching.

* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks;
Frame shop contains glass cutter and heat press; work hours…