Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts
. Bilingual candidates encouraged to apply.

Pay Range: $16.66 – $23.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premium bonuses per hour in specific circumstances.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub, store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Process special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain team member adherence to posted work schedule, approve changes by management, clock in/out per policy.
• Perform all store opening/closing duties, including day end procedures, secure deposits, prepare bank deposits, secure building, arm/disarm security alarms, and lock delivery vehicles.
• All other duties as assigned.

• Required: Strong communication skills, Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts;
  Automotive systems and repair knowledge; ASE Certification;
  Fluency in multiple languages (Spanish highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option 1 and provide your requested accommodation and position details.

Entry level

Part-time

Other

Retail