Temporary Support Associate

Overview

Join to apply for the Temporary Support Associate role at Coach
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Coach is a global fashion house founded in New York in 1941. A member of the Tapestry family, we are a global house of brands committed to innovation and inclusivity. This role supports the store’s success and efficiency by delivering friendly, efficient customer service at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale.

• Cash Wrap:
  Greet customers, establish rapport, read cues, conduct email/name capture where permitted by law, maintain POS accuracy, keep cash wrap clean and organized, suggest add-ons and gift cards, ensure cash and POS media comply with policy, thank customers and encourage return, represent the Coach brand.
• Stockroom / Warehouse:
  Receive shipments/transfers, notify management on arrival, scan cartons/transfers for accuracy, communicate discrepancies, process shipments per Coach standards, organize stockroom daily (including offsite/remote warehouse as applicable), manage stock levels, perform regular cycle counts and participate in inventory counts, maintain Loss Prevention standards.
• Sales Floor:
  Analyze replenishment needs, replenish the floor by zone, respond to sell-through and implement visual merchandising, support sales floor activities, communicate price points/features/stock availability to customers, collaborate with sales team or Store Management, maintain housekeeping standards.

• Drive For Results:
  Consistently exceeds goals and focuses on the bottom line.
• Customer Focus:
  Delivers excellent customer service and builds trust with customers.
• Creativity:
  Generates new and valuable ideas and makes connections.
• Interpersonal Savvy:
  Builds rapport and maintains constructive relationships; uses diplomacy and tact.
• Learning on the Fly:
  Learns quickly, open to change, analyzes successes and failures to improve.
• Perseverance:
  Finishes tasks with energy and determination.
• Dealing with Ambiguity:
  Adapts to change, acts with limited information, handles risk and uncertainty.

• Experience:
  
  1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competitive landscape.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.
• Physical:
  Fast-paced work ability; effective communication with customers and team; ability to move on sales floor and in stockroom; ability to lift up to 25 pounds regularly and 50 pounds for shipments/transfers; ability to climb, bend, and kneel as required.
• Schedule:
  
  Flexible schedule including nights, weekends, and holidays with high retail traffic.

Note:

This document is a sample of duties and is not exhaustive.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and not on legally protected characteristics. Visit Coach at

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

Americans With Disabilities Act (ADA):
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. For accommodations, contact Tapestry People Services.