Travel Advisor

Job Title

Travel Advisor – AAA Washington

Join to apply for the Travel Advisor role at AAA Washington.

This role is responsible for prospecting, selling, and providing travel planning to members under the guidance of trainers, product experts, and sales leadership while meeting sales goals and becoming eligible for a Travel Advisor II.

• Sell and make recommendations on all Travel products offered by the Vendors represented by AAA Travel.
• Identify and develop sales opportunities by utilizing the Lead Management system, Membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Travel products.
• Respond to all quote requests in a timely manner according to agency service level agreements.
• Address any travel‑related issues or emergencies that may arise during the trip. Provide timely support on rebooking's and refunds.
• Provide recommendations to ensure the trip experience is tailored to the customer’s expectations.
• Maintain accurate digital records of bookings, payments, transactions, phone calls and meetings in company CRM system and vendor systems.
• Provide customer service as needed throughout the booking process through the client’s return home to ensure customer needs are met promptly.
• Develop and enhance relationships with customers to build referral and repeat business.
• Provide travel information and advise clients on all aspects of travel planning and reservations. Provide excellent customer service and support the AAA membership model, including selling membership.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day‑to‑day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

None

• High School degree or GED.
• 2+ years in customer service or sales role

• Associates or Bachelors degree
• Prior experience working in hospitality or travel industry
• Experience in travel sales and systems software
• Experience with sales life cycles

• Travel certifications in the form of a CTA or destination specialist certificate preferred

• Knowledgeable in geography and travel trends.
• Ability to learn and absorb new processes, information, and procedures.
• Ability to build rapport with a diverse range of clientele through multiple communication channels.
• Ability to share travel knowledge and expertise from personal experiences and/or education study.
• Competent in MS Office and navigating the internet.
• Ability to handle confidential documents and information.
• Ability to address multiple demands and competing priorities in a changing environment.
• Skilled at working independently; able to prioritize and complete assignments with minimal direction.
• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
• Ability to establish and maintain cooperative working relationships.
• Proven ability to perform to goal with track record of meeting or exceeding goals preferred.

• Hiring Range: $23.00 per hour
• Full Pay Band for the Role: $23.00 per hour

In addition to base pay, this position is eligible for incentives of up to 15% based on revenue.

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on‑going training throughout your career
• THRIVE wellness program
• Tax‑advantaged commuter benefit
• Free parking
• Financial Literacy Education

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

• Equipment used:
  Computer, phone, various virtual technologies and programs, other office equipment.
• Travel:
  Minimal travel (