Principal, Software Engineer

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$/yr - $/yr

Are you passionate about applying cutting‑edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you.

The Customer Care Technology team builds best‑in‑class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech.

We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

• Stay abreast with technical advancements and drive system architecture and software development processes.
• Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation.
• Be hands‑on in prototyping, researching, and coding scalable, consumer‑facing systems.
• Collaborate with business and product teams to achieve our long‑term business goals.
• Champion operational and engineering excellence.
• Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.
• Provide mentorship to engineers, managers, and others to help develop great talent.

• At least 12+ years of software engineering experience in building highly available systems.
• Proven track record of building successful software systems from inception to deployment.
• Proven track record of building solutions that solve highly complex business problems.
• Outstanding problem‑solving skills, with the ability to make design trade‑offs, balancing long‑term "big picture" considerations with short‑term implications of design decisions.
• Expertise in distributed systems, service‑oriented architecture, CI/CD, and operational excellence best practices.
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills.
• Proven track record of mentoring and coaching engineers in technical problem‑solving and career development.
• Curiosity and strong ability to learn new domains and technologies.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Additional compensation, such as stock or equity, may also be available. For information about PTO, see  Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates.

Tuition, books, and fees are completely paid for by Walmart.

• Option 1:
  Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
• Option 2: 7 years’ experience in software engineering or related area.

• Master…