Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have a long-term transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

This role is not remote and requires in-person work. You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evenings and weekends as needed.

Position:
Multi-Unit Team Leader — leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.

• Provide leadership to the teams in three tax offices
• Lead the front-line development and supervision of associates, deliver an outstanding client experience, and achieve office growth objectives
• Grow and manage office staffing, operations, and logistics with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office growth plans and client growth targets
• Develop local partnerships and manage office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues
• Foster an engaging team environment through coaching and recognizing contributions
• Lead daily team meetings and communicate essential information to associates
• Create associate work schedules, ensure accurate timekeeping, and manage labor across offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with a track record of growing and developing associates
• Aptitude for executing growth plans and leading a growth-oriented culture
• Strong decision-making, judgment, and ability to work in a fast-paced environment with minimal supervision
• Excellent interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to promote healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k), Employee Stock Purchase Plan (eligibility varies)
• Details at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We are committed to a Connected Culture where trust, care, and connections help everyone belong.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

Pay range: $15.00 - $40.00 per hour. Local minimum wage laws apply. Actual pay decisions depend on experience, education, and location. Eligible associates may participate in incentive plans and benefits described above.