Youth​/Education Program Assistant

Bellingham, WA, US

4 days ago Requisition

Salary Range: $20.55 To $21.81 Hourly

Job Title:

Youth/Education Program Receptionist/Office Assistant

Department:

Education Department

Reports To:

Youth Program Operations Manager

Job Status:
Full-Time

Type:
Non-Exempt (Hourly)

Grade:

B

The Receptionist provides front office support for the Youth and Education Department and serves as a welcoming first point of contact for families, students, staff, and community members. This position requires a strong commitment to punctuality, reliability, and excellent customer service while managing incoming phone calls, greeting visitors, answering general questions, and directing inquiries to appropriate staff. In addition to front desk responsibilities, the Receptionist supports the daily operations of Youth and Education programs by assisting with scheduling youth activities and events, maintaining records, tracking inventory, ordering office and program supplies, and providing general clerical support.

This position also helps ensure the safety of program participants by verifying authorized pick-up and drop-off individuals and releasing youth only to approved contacts listed on current Program Applications. The ideal candidate is organized, detail-oriented, professional in appearance and demeanor, and able to manage multiple responsibilities while maintaining confidentiality and building positive relationships with families, students, staff, and community members.

• Serve as the first point of contact for families, students, staff, and community members by greeting visitors and answering incoming telephone calls in a professional and courteous manner.
• Provide accurate information, answer general inquiries, and direct visitors and callers to the appropriate staff member or department.
• Manage the daily check-in and check-out process for Youth and Education Program participants, ensuring all procedures are followed.
• Verify authorized pick-up and drop-off individuals and release youth only to approved contacts listed on current Program Applications.
• Assist with scheduling youth program activities, events, meetings, and other departmental functions.
• Maintain department records, files, forms, and other administrative documents in an organized and confidential manner.
• Monitor, track, and maintain inventory of office and program supplies; prepare and submit supply orders as needed.
• Ensure the front reception area, office equipment, and common work spaces are clean, organized, and professional in appearance.
• Check departmental voicemail regularly and take, document and relay messages promptly and accurately to appropriate staff.
• Confidently and professionally make calls to vendors, community partners, schools, parents and/or other tribal departments.
• Ensure office equipment, including copiers, printers, and fax machines, are operational and adequately stocked with necessary supplies.
• Assist with special projects, program activities, and other assignments that support the goals and operations of the Youth and Education Department.
• Retrieve students from classrooms or program areas for authorized parents, guardians, or approved contacts as needed.
• Maintain knowledge of academic calendars, Tribal calendars, departmental schedules, and program events to provide accurate information to families and staff.
• Maintain the highest level of confidentiality regarding participant, family, and departmental information.
• Demonstrate dependable attendance and punctuality, notifying supervisors in advance of leave requests and following departmental procedures for reporting absences.
• Perform general clerical and administrative duties, including data entry, filing, copying, scanning, correspondence, and other tasks as assigned by the supervisor.
• Establish and maintain positive working relationships with families, students, staff, community partners, and the public while promoting a welcoming and supportive environment.

Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

• Indian Preference Policy applies to this and all positions with the Nooksack Indian Tribe.

The following qualifications are required for the incumbent to have, in order to be considered for…